Note
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Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
How to Open Microsoft Office Apps in Safe Mode. Once in Safe Mode, the applications load a stripped-down version of the software without a toolbar, customization options, add-ons,. In the Cortana search bar, type Run and click the first result to open a Run dialog. Or, you can just.
Symptoms![]()
When you try to open a PowerPoint for Mac presentation or application it either hangs with spinning wheel or does not open at all.
Resolution
To resolve this issue, follow steps in this article.
Step 1: Check Hard Disc name
Check to ensure the Hard Drive icon has a name to it. The name should not be all numbers but can have numbers in it as along as the name starts with a text character(s). There should be no special characters like, periods, commas, semi-colons, quotes, etc.
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To rename your hard disk:
Step 2: Move AutoRecovery files
Important
The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open PowerPoint, and then click About PowerPoint from the PowerPoint menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.
If there are too many PowerPoint items in this folder userDocumentsMicrosoft User DataOffice 2008 AutoRecovery or Office 2011 AutoRecovery these files will load into memory when Powerpoint launches and can cause memory issues as well as file save issues.
Move AutoRecovery files to the Desktop or another folder to see if they are causing the problem.
To empty the AutoRecovery folder, follow these steps if you have version 14.2.0 (also known as Service Pack 2) installed:
If the problem continues to occur, go to the next method.
To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:
If the problem continues to occur, go to the next method.
Step 3: Remove PowerPoint Preferences
If you have used the software at all on this computer then removing the preferences may reset any customizations that you have made. These customizations include changes made to toolbars, custom dictionaries and keyboard shortcuts that have been created.
If the issue continues to occur, proceed to the next step.
Step 4: Create a New User Account
Sometimes, a user's specific information may be corrupted. To determine if this is the case, you can log on as a new user or create a new user account, and then test an application.
How to add an app to desktop. If the issue occurs even in new user account, proceed to the next step.
Step 5: Test saving the file in Safe Mode
For information on how to enter Safe Boot in Mac OS, seePerform a clean startup (Safe boot) to determine whether background programs are interfering with Office for Mac.
Run Safe Mode Office
If you are able to save in Safe Mode, then the problem most likely related to programs that are running in the background. Download blue sky plan mac.
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